Support
Message us on Telegram for anything about a subscription, an install, or a refund. We reply within 24 to 48 hours.
Where to write
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Subscriptions, installs and device resets
Message us on Telegram for help with a subscription, an install, a device seat, or a game update that broke the app.
Message on Telegram -
Refund requests
Email us with the order number. We refund a subscription that was not used, for a technical reason, within 3 days of the purchase.
samzsakerz@gmail.com -
Everything else
Billing questions, account problems, press, legal notices, or a security report. Email us, or ask in the Discord.
Join the Discord
Write from the email address on your account. We never ask for your dashboard password.
Before you write
Most questions are answered on one of these pages.
- Install guide Sideload on iOS or Android and link your device.
- Downloads The app files and your subscriptions, in your dashboard.
- Official resellers The only people who sell Lynx keys.
- Refund policy When we refund a subscription and when we do not.
- Terms of service What a subscription covers and the rules that come with it.
- Contact Every channel, and what to send to each.
Common questions
Do I need an account?
Yes. You buy and manage subscriptions from your dashboard. The app itself has no login. You link your device from the dashboard.
How many devices does a subscription cover?
One device seat per platform. You link a device to your account from your dashboard. Request a device reset to move to a new device, or add extra seats to your subscription.
The app says the device limit is reached
Each subscription includes one device seat per platform. Add seats from your dashboard, or request a device reset to free the seat for this device.
I have a key from a reseller. Where do I use it?
Redeem it in your dashboard. It adds the subscription to your account. Then link your device from the dashboard.
Does it renew on its own?
No. A plan runs for the period you bought and then stops. There is nothing to cancel. Buy a new plan from your dashboard when you want to continue.
Can I get a refund?
We refund a subscription that was not used and did not work for a technical reason, if you ask within 3 days of the purchase. Once you link a device, the purchase is final.
What to include
One complete message gets a fix. Send one message per problem.
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The email address on your Lynx account.
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The product and the order number from your dashboard, or the reseller key.
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Your platform, device model and OS version.
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The step that failed, and a screenshot of the error.
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What you already tried.